Have Questions?

We’re happy to answer any of your questions about open play or private parties.  Answers to our most frequently asked questions are below, if you have additional questions, please contact us at 209-224-8684 or contact us online.

OPEN PLAYTIME – FAQ’s

COVID 19 Protocol/Cleaning Procedures

As you know, we have always taken the health and safety of our kiddos and customers very seriously and will continue to do so through this time!
We have always cleaned and sanitized every surface in our place daily… when we opened 5 years ago, we purchased state of the art antimicrobial ball pit balls with GermBLOCK Technology.  We have always cleaned the ball pit balls using a HyGenie machine that has a patented 3 step ball cleaning process.  It scrubs ball pit balls over their entire surface while being washed in antibacterial detergent and exposed to ultraviolet light sterilization.

We have also added a virus barrier from a company named Sanitize and Defend.  This barrier is applied to every surface at the Bug.  It’s a 2-step process, very through and safe and kills all viruses, including Covid-19 for 90 days.

 

-We have our sanitation stations at the front door, by the gate to the play area as well as outside the restrooms.

-Any visible signs of sickness, i.e. cough, sneezing, runny nose please stay home.

 

 

We want to do our very best to have a fun, clean environment for everyone!

Is there an age limit for playtime?
Our play place is most suitable for babies and young children through kindergarten age, but we’ve seen older children enjoy it as well.  We do also encourage parents and caregivers to play too!
What are parent/guardian responsibilities during open play?
Open play at Ginger Bugs is not supervised by our staff.  It is the parent’s responsibility to supervise their children. While we are available to assist, the overall responsibility of each child falls on their parent or guardian.  We reserve the right to ask bullies to leave and refuse service to anyone
Are there clothing requirements?

Guests (regardless of age) must wear shirts, pants, and socks at all times. Diapers and underwear must be covered by diaper covers, pants or shorts.

How clean is your facility?
Ginger Bugs takes pride in their cleanliness! We disinfect our germblock™  balls with a commercial ball washing machine, and special detergent that is non-toxic. Our cleaners eliminate 99.9% of germs, viruses, and bacteria and we are continuously wiping down all surfaces and toys throughout the day. Our top priority is to provide the healthiest, cleanest, and safest environment possible for our guests.
Are outside food and beverages allowed?
We know parents don’t leave the house without snacks and sippy cups, however, please be reasonable.  We do sell snacks, drinks, small pizzas and more!
Can you accommodate special needs children?

We are a special-needs-friendly play location that can accommodate a child on the autism spectrum or anyone with sensory sensitivities. 

We have consulted with a special needs behavioral therapist and parents of special needs children and know how important sensory play is by focusing on stimulating children’s senses of sight, sound, smell, touch, balance and movement. We know every child is different so let us know if we can help make your experience great.  Some thearapists will even meet here with children getting services.  Let us know how we can help!

Make sure to join us for our Sensory Days & Music Classes too!

Private Parties – FAQ’s 

How far in advance do you book parties?

We typically average about 2 months out.  You are welcome to fill out the inquire form anytime on our party page, and we will note the request on our calendar and let you know when it opens up.  

How do I book a party?

All requests need to go through our system using the INQUIRE form on the party page.  LINK HERE

Each request is time and date stamped in the order they are received and booked accordingly.

How many people are allowed?

Our party packages include up to 15 kids, we do allow MAX 20 kids, however a $15 fee for each child above 15 will be assessed.  Adults are allowed to attend, usually up to 20 adults is a comfortable amount. 

Although our total capacity is 79, most stay in the lobby area, so it can get a little crowded.     

What is the typical flow of a party?

Well every group is different, however,  most parties play, visit, sing/cake, play a bit more  and then take gifts home to open.  

We do not have a specific time frame, it’s whatever works best for your group.  

Your event specialist will help execute your needs, just let us know! 

I want to have a party but do all the decor myself, am I allowed to do that?

Yes! that’s the idea of our Classic Party Package.  That package is our space only!

You get 30 min prior to your party time frame to set up (unless you upgrade for more time) and you are allowed to bring in any food/drinks/decor you would like. We don’t charge an extra fee  (terms and conditions apply)

Can you accommodate special needs children?

We are a special-needs-friendly party location that can accommodate a child on the autism spectrum or anyone with sensory sensitivities. By only hosting one party at a time we will try and accommodate all of your needs, just let us know!

I'm having a party at my house this year but can you do the decor?

Yes! we have done decor outside of the Bug for several events in the past.   Since each location and needs are different we quote each as a special event specific to your needs.   Send us an email  and we would be happy to get your a quote!

Could I rent a backdrop for a Event/Shower I'm throwing at my house?

Yes! we have rented out our backdrops for several events in the past.   

 Send us an email  and we would be happy to get you a quote!