Have Questions?
We’re happy to answer any of your questions about open play, private parties or rentals. Answers to our most frequently asked questions are below, if you have additional questions, please contact us at 209-224-8684 or contact us online.
OPEN PLAYTIME – FAQ’s
Is there an age limit for playtime?
What are parent/guardian responsibilities during open play?
Are there clothing requirements?
Guests (regardless of age) must wear shirts, pants, and socks at all times. Diapers and underwear must be covered by diaper covers, pants or shorts.
How clean is your facility?
Are outside food and beverages allowed?
We know parents don’t leave the house without snacks and sippy cups, however, please be reasonable. We do offer a large menu of food/drinks/snacks and although we do also allow outside food, please be respect our business.
If you would like to have a full lunch with outside food, please plan to before or after playtime outside of the Bug.
We DO NOT allow food deliveries, or huge picnics. Your small food/snacks need to fit back into your bag/cubby when not actively comsuming.
Can we celebrate our child's birthday during playtime?
We love to celebrate birthdays here at the Bug. If you bring your kiddo in to play during our play time hours on their actual birthday… they get to choose a toy from the “birthday bucket” and you are welcome to meet some friends here to play!
However, parties are reserved for private bookings ONLY.
Can you accommodate special needs children?
We are a special-needs-friendly play location that can accommodate a child on the autism spectrum or anyone with sensory sensitivities.
We have consulted with a special needs behavioral therapist and parents of special needs children and know how important sensory play is by focusing on stimulating children’s senses of sight, sound, smell, touch, balance and movement. We know every child is different so let us know if we can help make your experience great. Some thearapists will even meet here with children getting services. Let us know how we can help!
Make sure to join us for our Sensory Days & Music Classes too!
Private Parties – FAQ’s
How far in advance do you book parties?
We typically average about 2 months out. You are welcome to fill out the inquire form anytime on our party page, and we will note the request on our calendar and let you know when it opens up.
How do I book a party?
All requests need to go through our system using the INQUIRE form on the party page. LINK HERE
Each request is time and date stamped in the order they are received and booked accordingly.
How many people are allowed?
Our party packages include up to 15 kids, we do allow MAX 20 kids, however a $15 fee for each child above 15 will be assessed. We consider kids actively crawling to teens. Of course adults are allowed to attend, usually up to 20-30 adults is a comfortable amount.
Although our total capacity is 79, so as long as your guest list does not go over that…most stay in the lobby area, so it can get a little crowded. We always encourage ALL party guests to kick off their shoes and hang out in the play area too!
What is the typical flow of a party?
Well every group is different, however, most parties play, visit, eat/sing/cake, play a bit more and then take gifts home to open.
We do not have a specific time frame, it’s whatever works best for your group.
Your event specialist will help execute your needs, just let us know!
I want to have a party but do all the decor and food myself, am I allowed to do that?
Yes! that’s the idea of our Classic Party Package. That package is our space only!
You get 30 min prior to your party time frame to set up (unless you upgrade for more time) and you are allowed to bring in any food/drinks/decor you would like. We don’t charge an extra fee (terms and conditions apply)
Can you accommodate special needs children?
We are a special-needs-friendly party location that can accommodate a child on the autism spectrum or anyone with sensory sensitivities. By only hosting one party at a time we will try and accommodate all of your needs, just let us know!
rentals – FAQ’s
I'm having a party at my house this year but can you do the decor?
Yes! we have added so many new items… balloons, backdrops, marquee lights and more. For some of our more common rental items, we have photos and pricing on our RENTALS page, we would love to be a part of your celebration, so please fill out the Inquire form and we will get back to you.
Do you have a minium $ for rentals?
Yes! we require a $300 minimum for rentals
Can we pick up rental items?
No. Unfortuantely we have learned this the hard way. Most of our rental inventory is hand crafted/painted etc. So it requires our installation.
What other fees are charged for rentals?
Our rental inventory will require a 25% delivery, install and strike/pick up fee.
For a few items such as a large balloon garlans (without a frame or rental items) we require a 20% delivery/install fee. We do NOT typically go back and pick up/strike balloons, unless scheduled/paid in advance.
If you are looking for a simple cost effective balloon decor item we do offer, “grab n go” small balloon garlands and columns that will fit in the back of most SUV’s.